Frequently Asked Questions

Everything You Need to Know

Find answers to the most common questions regarding our collections, consultations, bespoke services, and online orders. For further assistance, our team will be pleased to assist you personally.

FAQ

Online Shopping

What payment methods do you accept?
Do you offer international shipping?
Can I request gift wrapping for my order?
What is your return policy?

Consultation

How can I book a consultation?
What happens during a consultation?
Is there a fee for booking a consultation?
Can I book a consultation to design a custom piece?

Securing Your Jewel

What does it mean to secure a jewel?
What happens to my deposit if I decide to purchase the jewel?
Can I get a refund if I change my mind?
Can I see the piece before committing?

Private Shopping

What is a private shopping experience?
How do I book a private shopping session?
Can I reserve the entire store for a private event?
Do you offer champagne or special services during private shopping?

CONTACT

Address
Ermou 18,
Athens 105 63
Greece
Have a questions? Contact us!

+30 211 1175298

contact@brilliantathens.com

Opening hours

Monday & Wednesday
10:30a.m.–5:00p.m.

Tuesday, Thursday & Friday
10:30a.m.–8:00p.m.

Saturday
11:00a.m.–5:00p.m.

Sunday
Closed